FAQ

What happens in our first session?

When you arrive at the Elevate Wellness Hub, you can let the receptionist know you are there to see Amanda. The Elevate Hub is a five star, day spa, and you’ll surely enjoy waiting surrounded by beautiful infuser oils and gifts. I will come to reception show you the way to the practitioners room.

The first session is a gentle start, simply to get to know each other. You’ll be asked some general questions about yourself and you can talk a little about why you’ve decided to chat to a counsellor. you’ll have a cozy chair, a glass of water and a safe space to sit and talk. It’s a chance for you to ask any question you would like, and see if you’d like to work together.

I haven’t seen a counsellor before, what can I expect?

We will just have a chat. We won’t be going through ink drawings and asking you what they look like, and you won’t be lying on a couch.

Is it OK if I cry?

Yes! I have a safe space for you. There is a beautiful deck for you to take some time out on, if you need after a session.

What exactly do you do?

We talk. I’ll ask you questions, and hear you. I’ll listen. I’ll sometimes hear things, and see patterns in your life that you may not have noticed and we’ll discuss that. It’s all very gentle and guided by you.

How long is the session?

Each standard session is 50 minutes.

How often do we see each other?

Ideally when we start working together, it will be weekly and then drop down as you need it. However, we can have irregular check up sessions if you prefer. It’s up to you. Let’s talk about what will work for you.

How do I pay for a session?

In your first session full session, you can pay with your credit or debit card. I will then save the details in the HealthKit system. Your account will then be debited automatically for your following sessions. You will receive an invoice to your email when it’s processed.

Where are you in Mona Vale?

I have an office inside the stunning Elevate Hub. This is sandwiched between Flannery’s Grocer and the NAB Bank on Park Street. It’s a black building with a big tree out the front.

Will you see members of my family?

Once you become a client of mine, my focus is on you and your healing. I do not take on your family members as clients.

Do you do couples counselling?

I specialise in working with women, and do not see couples. I can, however, refer you to some great local couples counsellors.

Do you take Medicare or private health insurance?

As a counsellor, I am not eligible for Medicare. If you have a mental care plan from your GP you will need to find a psychologist. I will be able to process clients with private health insurance later in the year.

What’s your cancellation policy?

I require 24 hours notice, otherwise you will be charged the full fee. You will receive a text message to remind you of our session.

Is it confidential?

Absolutely. Here’s the fine print;

Confidentiality Agreement

Confidentiality is maintained for clients as far as possible but when a person or persons are at risk, confidentiality must be waived and the appropriate authorities or family members notified. Such situations include the following:

1. The client is at risk of serious self harm or of considering suicide,

2. Of harming another person or committing homicide,

3. Abuse of children is a mandatory reporting offence which I am required by law to report.

Where confidentiality cannot be maintained the counsellor will take all possible steps to first inform/discuss their intention with the client. By booking a session, you acknowledge that you have read the above and understand the counsellor’s social and ethical responsibility to make such decisions where necessary. You understand and agree to these conditions concerning confidentiality.